Questions people ask first

Yes. Free is a permanent plan with its own limits, not a trial that expires. It needs no card, and nothing switches off after a fortnight.

Nothing is deleted. Every invoice, customer and payment stays readable and editable. A lower plan only limits what you can add from that point, so if you are over a limit you keep what you have and cannot create more until you are under it.

Only if you file e-Invoices with LHDN. Invoicing, payments, quotations and reporting work on every plan. Whether the mandate applies to your business is a question for your tax agent.

On the paid plans, yes. Extra seats are sold one at a time and charged only for the days left in the billing period. Removing one takes effect from your next renewal.

Every invoice comes with a payment link, and it goes out with the invoice when you email it. Your customer pays by card, FPX online banking, DuitNow or e-wallet. The payment is recorded against the invoice once it clears, so the outstanding figure is right without you touching it. You can also record a bank transfer or cash payment yourself.

Your customer pays through our payment processor, the funds are received into Runovia's account with that processor, and we remit them to you. Every payment is matched to the invoice it settles, so what you are owed is always readable in the product. We are working on paying each business directly from the processor, which will take Runovia out of the flow entirely.

Partly, and here is exactly how far. Invoices, quotations and receipts download as PDFs, and can be emailed to your customer with the PDF attached. There is no spreadsheet export and no read API yet, because the integration API only writes in, so getting a full copy out today means asking us and we will send it. Nothing is deleted when you downgrade or cancel, so your records stay where they are and stay readable.

You choose. Every member has a role and per-module permissions, so a booking coordinator can raise invoices without seeing your plan and billing, and only the owner can change who has access or your tax details. The activity log records who did what, and who read what.

The invoice keeps LHDN's own reason for the rejection, naming the field they objected to, and stays editable so you can correct it and file again. A submission that reached them and was refused is treated differently from one that never arrived: the second is safe to retry, the first is not, and Runovia will not file the same sale twice.

Yes. Your company is registered once, with its SSM number, and each brand or outlet under it keeps its own customers, invoices and books. You switch between them from the sidebar, they share one plan and one pool of team seats, and group reporting gives you a total across all of them. A change to the company's legal name or SSM number is checked by us before it takes effect.

No, and we would rather say so. Invoicing, quotations, payments, collections, bookings, expenses, reporting and LHDN filing are all built and in daily use. Stock control, payroll and a general ledger are not, and a generic automation engine is not. If the thing you need is missing, tell us. That is how the list we work from gets written.